FYDUS Support Centre

Click on the category to browse FAQs.

Billing Issues

Reporting and resolving discrepancies in billing or charges.

1

I have questions about my bill, who do I contact?

Email Configuration & Security

Securing business mailboxes, spam control, and SPF/DKIM setup.

1

How do I configure my business email securely?

Hardware Maintenance

How to clean, service, and upgrade your computer hardware safely.

1

How often should I restart my computer, and why is that important?

Microsoft 365 Management

Setup, configuration, and troubleshooting for Exchange, Teams, and SharePoint.

5

How do I access my FYDUS Mailbox?

How do I add or remove users in Microsoft 365?

How do I back up Microsoft 365 emails and files?

How do I migrate my company’s data to Microsoft 365?

What is multi-factor authentication (MFA) and why should my business use it?

Service Levels & SLAs

Understand response targets, uptime guarantees, and escalation procedures.

2

What is the Service Level Agreement (SLA) for the FYDUS Technical Guard Plan?

What Is the SLA for Website Change Requests?

Support Channels

How to contact support via phone, email, or ticket, including our response time policy.

1

How do I contact FYDUS IT Support?

Viewing Invoices

How to access and download your invoices from the client portal.

1

How do I view or download my FYDUS invoices?

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