Frequently Asked Questions

At FYDUS, we aim to deliver efficient and transparent turnaround times for all website change requests, ensuring your online presence stays up to date and performing at its best.

Acknowledgement Time

All website change requests are acknowledged within 1 business day of submission.
You’ll receive a confirmation message or ticket reference to let you know your request has been received and is being reviewed.

Completion Time

Most standard website change requests are completed within 5 business days, unless otherwise agreed.
This includes tasks such as:

• Text or image updates

• Adding or modifying pages or sections

• Adjusting existing layouts or contact forms

• Updating plugins or core CMS features

Exceptions

Some requests may require additional time, such as:

• Major redesigns or functionality changes

• Integration with third-party systems

• Complex content migrations
  In these cases, our team will provide an estimated completion date and keep you updated throughout the process.

How to Submit a Website Change Request

To ensure your request is logged and prioritised correctly:

1. Email [email protected] with “Website Change Request” in the subject line.

2. Include a clear description of the change, any related files or screenshots, and your contact details.

3. Our team will acknowledge the request within one business day and provide an estimated delivery window.

Summary